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Online Order Returns & Exchanges

For purchases made on SMITHAVE.COM:

We are happy to accept returns & exchanges for full price items orders placed within 7 days of order delivery. 

The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have the original tags attached and must be accompanied with a copy of the receipt. No returns or exchanges are accepted on sale merchandise.

When returning shoes, the return must include the original unused shoebox in original condition (ex. no toe/wear creases, water stains or sole marks) or the return will be denied. We offer you the option of exchange or refund on online orders. Refunds are credited to the original form of payment. No returns on sale merchandise unless there is a product defect. Exchanges are accepted for qualifying footwear on sale, for a size exchange.

We do not accept returns or exchanges on magazines, books or apothecary items. All sales are final on pre-sale and sale items. No further price adjustments will be made on sale merchandise.

To return merchandise, email us at ORDERS@SMITHAVE.COM for return authorization. Customers are responsible for all additional shipping costs for returns and exchanges. SMITH AVE. does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to SMITH AVE.

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